Hi, I’m Matt Velonis.
A data-driven Operations Manager from Chandler, AZ. I am obsessed with finding effortless ways for your customers to engage with you.
My Message
Are Your customers frustrated by endlessly looping IVR’s, overly complicated checkout processes or forced channel switches?
Are you still looking at NPS or CSAT? In today’s world your customer has more choices than ever before to get anything they want. They may love you. They may be satisfied but if you choose to ignore your customer’s demand for effortless interactions you will lose them to the next provider who has made it easier for them handle their business.
Contact me today if you are interested in moving away from old metrics and embracing new technologies to keep your customers engaged, satisfied and loyal.
Driving down customer effort results in pushing up brand loyalty, right along with sales.” .
—DANIEL F. BALISTIERRI, vice president, Global Service & Experience, MasterCard